Ledger Error 0x6982: Security Status Not Satisfied Resolution
Ledger error 0x6982 indicates "Security Status Not Satisfied". The Secure Element returns this status code when a requested cryptographic operation requires prior authorization—such as an unlocked PIN state, physical user confirmation, or valid session token—that has not been fulfilled. This occurs when the Ledger auto-locks during a pending transaction prompt or when a dApp requests signatures without user presence. Unlock your device with your PIN and increase auto-lock sleep timeouts.
# Root Cause & Technical Architecture
ISO 7816-4 designates `0x6982` as "Security status not satisfied". On Ledger hardware, the Secure Element enforces strict hardware security policies: private keys cannot be accessed to sign transactions or export public keys unless the user has verified their identity via PIN. If the device auto-lock timer fires while a transaction is pending in the browser, the hardware session is revoked and any subsequent APDU yields `0x6982`.
# 4-Step Actionable Diagnostic Protocol
Step-by-Step ResolutionUnlock Hardware Device with PIN Code
Check the device screen. If the screen displays "Press both buttons to unlock" or shows a PIN prompt, enter your PIN before retrying the transaction.
Extend Device Auto-Lock Sleep Timer
On your Ledger, go to Settings > Security > Auto-lock and increase the timeout from 1 minute to 5 or 10 minutes to prevent timeouts during complex dApp workflows.
Re-authenticate Active Coin App Session
Exit the coin application to the main dashboard and re-open it to establish a fresh cryptographic session between your browser and the device.
Re-pair WebHID Connection in Browser
In your browser, disconnect and reconnect the USB cable to reset the WebHID interface pipe and refresh authentication status.
# Diagnostic Verification Code / Command
textSecure Element Security State Machine:
State 0: Device Powered On, Locked -> Security Status: NOT_SATISFIED
State 1: PIN Verified via Hardware -> Security Status: SATISFIED (Auth Token Valid)
State 2: Auto-Lock Timer Expires -> Security Status: REVOKED
APDU Command [INS 0x04: Sign]:
If State == 0 or 2 -> Device Returns: [0x69, 0x82] (SECURITY_STATUS_NOT_SATISFIED)Launch Derivation Path Inspector
Execute client-side cryptographic simulation and parameter checks safely in your browser via native WebCrypto without sending private keys or mnemonics over the wire.
Read Full Investigation & Recovery Workflow
Explore complete architectural diagrams, edge-case failure trees, and detailed post-mortem analysis in our verified deep guide.
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# Frequently Asked Questions
FAQ SchemaDoes error 0x6982 mean my PIN is blocked?
Not necessarily. It usually just means the device locked itself due to inactivity while a signing window was open.
How many PIN attempts before Ledger resets?
You have exactly 3 consecutive incorrect PIN attempts before the Secure Element automatically wipes all stored keys and data.
Can malware bypass error 0x6982?
No. The Secure Element enforces authorization at the silicon hardware level. No remote computer software can bypass the physical PIN verification requirement.